Contact us

📧 Email

Have a question, need more information, or want to share something with us? Feel free to send an email to info@rakedi.be - our customer service team will handle your message as soon as possible.

💬 Chat with Quinn

Our digital all-rounder Quinn is available 24/7 to assist you with frequently asked questions. Always friendly, always helpful - and yes, a little bit irresistible too! 💛
👉 Start the chat at the bottom right of your screen.

🌐 Helpdesk website

Through our helpdesk https://helpdesk.rakedi.info, you can find plenty of manuals and short videos that guide you step by step. A perfect starting point for quick answers and technical assistance.

☎️ Phone

Call us at 053 42 05 19 - available 24 hours a day, 7 days a week.

1. During office hours
   From Monday to Friday, 9am to 6pm, you’ll be directly connected to one of our team members. Quinn will first assist you with automated solutions, and if needed, you’ll be transferred to a live agent.
2. Outside office hours
   Even on weekends, before 9am or after 6pm, you can still reach us. You may leave a voicemail for any urgent matter. Our emergency center listens to messages and handles them - depending on urgency - before the next working day.