Description of the function

You will take on the following tasks:

• You master both the Rakedi application and peripherals so you can act as a true expert, both on the phone and on site with customers.
• You will support the new Rakedi websites with online ordering platform ensuring they run seamlessly, both on the customer's equipment and our own hardware.
• You are ready to do go for self-training and learn all about it.
• You will process requests from incoming customers by phone, mail and portal.
• You turn recurring questions into procedures, FAQs and manuals.
• You proactively contact customers to provide solution-oriented answers to incoming questions: mainly technical, but also commercial.
• You have the skills to communicate fluently within the team and with customers (by phone and on site).

Profile

You have an excellent knowledge of Dutch, both written and spoken and you have a strong affinity for web applications and peripherals.

On the following list, you get a score of 10:

• You live in the region of East Flanders.
• You are very customer centric.
• You have a driving licence B.
• You're a real problem solver.
• A first experience in the field of technical support and contact with customers is an asset but not an obligation.
• You are a real multitasker.
• New features of the Rakedi application or its peripherals are something you want to master right away.
• You are a team player and not afraid to take initiative.
• You are a true digital native and you know very well how to manage IT, the web and social media.
• You are a clever thinker and you bring the added value that we seek at Rakedi and that we offer to each customer.

The job

We work 39 hours a week with 6 days of ADV in a team of 6 Rakedi employees with a balance between remote and office work. For a good job, we offer a competitive salary with extra-legal benefits and as a bonus, you benefit from Rakedi's entrepreneurial spirit! For your trips to customers, you can use an available pool car!